Built to keep the customers you already won
Five connected tools that turn scattered support messages into resolved tickets and renewed accounts.
Shared inbox
Email, web chat, LINE, and forms land in one queue your whole team can see and answer.
Tickets
Every request becomes a tracked ticket with an owner, status, and full history on the contact record.
Knowledge base
Publish help articles customers can search, so common questions get answered without an agent.
SLAs
Set response and resolution targets, then route and escalate tickets so they get handled on time.
Feedback surveys
Run customer satisfaction, NPS, and support follow-up surveys tied straight to the account.
Help desk workspace
A single desk view of open tickets, conversations, and customer context for every agent.
Every message in one queue, nothing slips
Email, chat, and messaging channels feed a single inbox the whole team works from. Each reply is logged against the customer record, so the next agent picks up where the last one left off.
- Assign conversations to owners and teams automatically
- See full contact and deal history beside every message
- Use saved snippets and templates for repeat questions
- Turn any conversation into a tracked ticket in one click
Scattered support vs one connected desk
| Without Service Hub | With Service Hub |
|---|---|
| Requests spread across email, LINE, and chat with no shared view | Every channel feeds one shared inbox the team works from |
| No record of who is handling what, so messages get missed | Each request is a ticket with an owner, status, and history |
| Customers repeat themselves to every new agent | Full contact and deal context sits beside each conversation |
| No way to measure response time or satisfaction | SLAs and feedback surveys make service quality visible |
Support customers on LINE, tracked like any ticket
In Thailand most customers expect to reach support on LINE. Connect your LINE Official Account so those chats arrive in the same shared inbox as email and web chat, with each conversation logged on the customer record.
- LINE messages become tickets with owners and SLAs
- One history per customer across LINE, email, and chat
- Agents reply from HubSpot, no separate LINE login needed
See how the connection works on the LINE to HubSpot for Thailand page.
From messy inboxes to a working help desk
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Connect your channelsLink support email, web chat, forms, and LINE so every request lands in the shared inbox.
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Set up tickets and pipelinesDefine ticket statuses, owners, and routing rules that match how your team actually works.
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Publish your knowledge baseWrite articles for your most common questions so customers can self-serve and agents can link fast.
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Add SLAs and automationSet response and resolution targets, then automate assignment and escalation to keep tickets on track.
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Turn on feedbackSend satisfaction and NPS surveys after tickets close to spot at risk accounts before they leave.
How teams in Southeast Asia use Service Hub
Hospitality
Hotels handle guest requests from web chat, email, and LINE in one inbox, with each stay on the record.
Ecommerce
Online stores turn order and returns questions into tracked tickets with clear response targets.
B2B services
Account teams manage onboarding and support requests against the same company record sales uses.